Delivery rates within the Netherlands

• The delivery rate for the Netherlands if you pay upfront, with iDEAL or creditcard are 5,50 Euro. On orders over 35 Euro the delivery is 3,50 Euro.

Delivery time within the Netherlands

• When products are on stock, delivery will take place within 2 working days. In most cases, it is delivered on the next day. Orders have to be placed before 16.00 hour. We will send an email with tracking details, so you can track the shipment. span>
• Extra delivery options are:
• Evening delivery: Delivery on Tuesday till Friday evening, between 18.00 and 21.30 hour. (not on monday and the weekend) The cost are € 6,95 in total.
  Delivery is normally the next available evening if the order is placed before 16.00 hour.
• Next day delivery before noon: The garanty that your order will be delivered before noon the next available day Cost will be € 14.95. Attention: the order has to be placed before 16.00 hour to get it delivered the next day.

Exceptions are:

• Payment by banktransfer:delivery after we received the payment. So pay with creditcard, iDeal, mister cash, Sofort banking etc etc for the fastest delivery.
• If the order can not be delivered within 2 days, because a product is not in stock then we will inform you within two working days at the new expected delivery time. If this is a problem for the customer, the customer can cancel the purchase immediately. If the customer agrees, the new expected delivery will be. Any payments will be in case of dissolution as soon as possible, but refunded within 14 days after notification to the buyer.

Prices

• Prices mentioned in de Badeendwinkel are inclusive 21% VAT. When you have a company outside the Netherlands, please fill in your company name and VAT number so the prices will be calculated without VAT.
• All prices within de Badeendwinkel are in Euros.
• Minimum order amount is 12 Euro.
• Prices are for 1 item. Quantity pricebreaks are shown with each product, the more you buy the cheaper it gets. Quantity priceberaks are noy available for all products. If you need a large amount of ducks plaease contact us for a better price.

Payment methods for customers with a dutch bankaccount

• With creditcard. We accept Visa, Mastercard and Maestro.
• Via iDEAL.
• Banktransfer. Delivery will take place after payment.

Delivery cost and time outside the Netherlands

• The delivery rates for countries outside the Netherlands are mentioned here. If your country is not mentioned, please contact us.

Zone 1

Belgium and Germany

• Delivery to Belgium is only 8,50 euro, for orders above 35,- euro it’s only 5,50 euro.Delivery to Germany is 8,50 euro (Incl VAT), for orders above 35,- euro delivery will be only 5,50 euro.The weight is not important so we don't care if you buy 1 duck or 1000 delivery will stay the same..
• Delivery time Belgium (after payment) 1/2 working days. Germay 2/4 working days.
  

Zone 2

Luxembourg.

• Regardless of the weight: 11,50 euro
• Delivery time (after payment) 2 to 6 working days.

Zone 3

Denmark, France, Monaco, Italie, Austria, Spain.

• Regardless of the weight: 15 euro
• Delivery time (after payment) 2 to 5 working days.
  

Zone 4

Irland, Finland, Great Britain, Hungary, Poland, Sweden, Czech Republic, Portugal.

• Regardless of the weight: 18 euro
• Delivery time (after payment) 2 to 5 working days.

Zone 5

Norway.

• Regardless of the weight: 25 euro.
• Delivery time (after payment) Norway and Switzerland 2 to 5 working days.

Payment methods for foreign customers

• Banktransfer.
• With creditcard. We accept Visa, Matercard and Amex.
• Extra for Belgïum: Mistercash, for Germany Sofort banking.

The Invoice

• An invoice is sent with the order.

Warranty

• De Badeendwinkel will see to it that the delivered products come up to the agreement and that they will come up to the specifications mentioned in the shop. If a customer thinks that there is somethimg wrong with the product he needs to let us know within a period of 30 days after the buy.
• The products has to be send back within the mentioned deadline. The customer can choose if he wants a new product or return of the money.
• If you are returning the products, you have to pay for the postage costs upfront. An unstamped package will not be accepted. The articles have to be in the original package. Please enclose the following information:
  Address, reason for returning the order and bank account number. The costs for returning the ordered articles will only be compensated in case after the delivery it appears that the products are damaged (after normal use) or are different from the ordered products.
• We will repair or replace the delivered products, if within 15 days after the delivery appears that the products are damaged (after normal use) or are different from the ordered products. Products have a guarantee of a month if nothing else mentioned.
• The buyer must within a reasonable term after the confirmation of the defect, but at the latest within 30 days after receipt of the product, make mention of the defect. The buyer has to return the product(s) directly after the report. The costs for returning the ordered articles will not be refunded.
• Complains can be send to us by e-mail or telephone. We will contact you than within three days after receiving the complaint and will try to solve the problem as soon as possible. You can reach us by telephone from Monday until Friday from 10.00 until 18.00 0255 754807.

Exchange

• Within 7 day''s product can be send back or be exchanged for an other product without reason. See Warranty.
• The costs for returning the ordered articles will not be refunded as well as the payed delivery cost.

Complains

• Complains can be send to us by e-mail, telephone, fax or by a letter. We will contact you than within three days after receiving the complaint and will try to solve the problem as soon as possible. You can reach us by telephone from Monday until Friday from 10.00 until 18.00.
• On all agreements made with in Holland living customers the Dutch laws are applied. De Badeendwinkel submits itself to the jurisdiction of the judge in the residence of the buyer or the judge in the residence of badeendjes.com. This will be the choice of the customer.
• De Badeendwinkel will give every assistance to the consumers association to solve the problem.

Laws and regulations

• De Badeendwinkel complies with the Dutch laws and legislation with special attention for the consumers legislation.

Data processing and privacy

• All information send to De Badeendwinkel will be handled with great care.
• De Badeendwinkel offers the buyer the possibility to stop the sending of information and advertising (electronic) at any time. Just send us an email, fax or letter and we will remove you from our database.
• If you want to change your information or just see it or remove it send us an email to info@badeendwinkel.nl.

Special situations

• De Badeendwinkel keeps the right to refuse customers who have tried in any way to disadvantage DeBadeendwinkel.
• If an order is attached by customs, got damaged during transportation or got lost during transportation De Badeendwinkel will always try to find the right solution in consultation with the transport company. Either with refunding the money or by sending the ordered product again. Of course we try first to find out what went wrong and who is responsible!

Our information

• De Badeendwinkel
  Kompasstraat 58
  1973PZ IJmuiden
  Tel: 0255 754807
  BTW nr/VAT nr: NL001399800B39
  KVK: 59739223

If you have any questions about your order or our products or do you need any other information please don not hesitate to contact us.